Technical support » Fingerprint issues

ID #1020

Why do I always get a "Bad Quality" message during enrollment or authentication?

Answer:

If users have exceptionally dry or chapped fingers, and the ACTAtek fingerprint scanner cannot accurately get a reading, it will display the "Bad Quality" message on LCD. It is advised to use moisturizer or rub your finger against your temple or nose to moisturize the fingers before putting it on the scanner for better image capture.

Note:Please make sure the surface of FingerPrint scanner is clean.

Tags: authentication, bad quality, dry finger, enrollment, fingerprint, image, scanner

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Last update: 2009-05-07 23:03
Author: Admin
Revision: 1.2

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